Contact Email: support@manitoulintransport.us
1. Freight & Service Guarantee
Due to the nature of freight logistics and shipping, all orders are final and non-refundable once a shipment is picked up or processed. However, we offer a 100% money-back RockSolid® delivery guarantee on select expedited shipments if deadlines are not met (subject to terms).
2. Cancellation Policy
- Before Pickup: Customers may request to cancel an order at no cost before dispatch or pickup is scheduled.
- After Pickup: Orders already in transit are not eligible for cancellation or refund.
3. Damaged or Lost Freight
If your shipment is lost or arrives damaged, please contact us within 7 calendar days of delivery. You will need to provide:
- Proof of damage (photos)
- Tracking/waybill number
- Delivery receipt
- Value of contents
We will open a claims process and assess whether a refund, partial credit, or re-shipment is appropriate.
4. Delays & Missed Deadlines
We do not guarantee exact delivery dates for standard or intermodal shipments. Only our Expedited RockSolid® services are eligible for money-back guarantees if delivered outside the committed timeline.
5. No Refund Situations
We cannot issue refunds if:
- You provided incorrect shipping information
- The recipient was unavailable to receive the freight
- You failed to submit a claim within the required time
- The shipment was delayed due to weather, force majeure, or customs
6. Claim Process
All claims must be submitted via email to support@manitoulintransport.us. Once reviewed, we’ll respond within 5 business days.